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Policies

Cancellation policies

Raclette Night Kits

Advance kits (one-time purchase)

  • Full refund if you cancel at least 24 hours before the preparation deadline for your pickup.
  • After that deadline, once preparation has begun, the kit is nonrefundable. Before preparation begins, we may offer a store credit at our discretion.

Same-day kits

  • Full refund if you cancel within 30 minutes of purchase and preparation has not started.
  • After 30 minutes, we may offer a store credit at our discretion if preparation has not started.

Melter rental

  • Rental is $20 for the first 24 hours, then $20 for each extra day. Total rental charges are capped at $100.
  • A melter returned with damage carries a $100 fee.
  • Your saved card may be charged for late or damage fees. Staff review every fee before any charge is made.

Problems with your order

  • If your order is incorrect or has a problem, tell us and staff will review it and offer a suitable replacement or refund.
  • Questions or requests: contact@alpinecheeseshop.com.

For owner review

  • Preparation deadline: how long before pickup is it? The refund rule depends on it.
  • Changes: can customers change the pickup date, time or kit size, and by when?
  • Melter: is the $20 rental refunded if the kit is cancelled?

Alpine Charcuterie Boards

Cancellations and refunds (one-time purchase)

  • Full refund if you cancel at least 24 hours before the preparation deadline for your pickup.
  • After that deadline, once preparation has begun, the board is nonrefundable. Before preparation begins, we may offer a store credit at our discretion.

Problems with your order

  • If your order is incorrect or has a problem, tell us and staff will review it and offer a suitable replacement or refund.
  • Questions or requests: contact@alpinecheeseshop.com.

For owner review

  • Preparation deadline: how long before pickup is it?
  • Changes: can customers change the pickup date, time or board size, and by when?

Alpine Snack Boxes

Cancellations and refunds (one-time purchase)

  • Full refund if you cancel at least 24 hours before the preparation deadline for your pickup.
  • After that deadline, once preparation has begun, the snack box is nonrefundable. Before preparation begins, we may offer a store credit at our discretion.

Problems with your order

  • If your order is incorrect or has a problem, tell us and staff will review it and offer a suitable replacement or refund.
  • Questions or requests: contact@alpinecheeseshop.com.

For owner review

  • Preparation deadline: how long before pickup is it?
  • Changes: can customers change the pickup date, time or box size, and by when?
  • Gifts: can someone other than the purchaser pick up or cancel?

Alpine Cheese Club

Cancellation deadline

  • Each month's box is set five days before the first of that month. For a May box, the deadline is April 26.
  • A month counts as used once it begins or once its deadline has passed.

Prepaid memberships

  • You pay for all months up front.
  • If you cancel, unused months are refunded to your original payment method, minus a one-time $20 service fee.

Monthly subscriptions

  • You are charged $79 at signup and again on the same day each month until you cancel.
  • You can cancel anytime from your membership page. Cancelling stops future charges.
  • Months you have already paid for stay active unless they are refunded. Any eligible refund for an unused paid month is handled separately and includes the one-time $20 service fee.

Problems with your box

  • If your order is incorrect or has a problem, tell us and staff will review it and offer a suitable replacement or refund.
  • Questions or requests: contact@alpinecheeseshop.com.

For owner review

  • Gifts: can the gift recipient cancel, or only the purchaser?
  • Changes: can members skip a month or change the start month after signing up?
  • Exceptions: staff can approve a refund after the deadline. Should the policy mention this?

Alfresco Dining

Cancellations and refunds

  • Cancel at least 24 hours before your table time for a full refund, including sales tax.
  • Cancellations within 24 hours of your table time and no-shows are not refunded.
  • If we cancel your reservation, we will offer a refund or a new date.

Weather

  • If unsafe weather prevents dining, we will contact you about a refund or rescheduling.

Questions

  • Questions or requests: contact@alpinecheeseshop.com.

For owner review

  • Changes: can guests change party size or seating, and by when?
  • Weather: who decides, and how far ahead will guests be told?