Alpine Cheese Shop Terms of Service

Alpine Cheese Shop is operated by Ben’s Raclette LLC (“we,” “us,” or “our”). These terms apply to all products and services purchased or reserved through Alpine Cheese Shop.

Pricing, payment requirements, fulfillment details, and service-specific terms—including cancellation deadlines, non-refundable deposits, refund conditions, and applicable fees—will be disclosed before you complete your purchase or reservation.

Orders and reservations are subject to availability and are confirmed when we provide written confirmation and receive payment or a deposit. Any remaining balance is due as stated in your confirmation. Your confirmation will include the applicable date, time, and location. You are responsible for providing accurate contact information. If we cannot fulfill a confirmed order or service, we will offer an alternative for your approval or refund the amount paid for the portion we cannot provide.

We will seek your approval before making a material substitution. Please tell us about allergies or dietary restrictions before ordering or reserving. We will confirm whether we can accommodate your request, but cannot guarantee products are free from allergens or cross-contact. Follow all storage, refrigeration, preparation, and serving instructions provided. We are not responsible for product deterioration caused by improper handling or storage after handover.

Contact us promptly to request a change, cancellation, or rescheduling. Requests are subject to availability, preparation status, and the terms disclosed before purchase. Changes take effect only when we confirm them in writing, including by email or text.

By opting in, you agree to receive order and reservation texts from Alpine Cheese Shop, operated by Ben’s Raclette LLC, including confirmations, status updates, pickup or delivery notices, and reminders. Expect approximately 3–5 messages per order; reservation message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Reply HELP for assistance or STOP to opt out. You may receive a final opt-out confirmation. For support or updates by email or phone, contact contact@alpinecheeseshop.com or (978) 333-4854. SMS consent is optional, is not a condition of purchase, and is separate from acceptance of these terms. Opting out does not cancel your order or reservation.

See our Privacy Policy for information about how we handle personal information.

By placing an order, making a reservation, approving a quote, or paying a deposit, you agree to these terms and any applicable service-specific terms disclosed before purchase.

These terms are governed by the laws of the Commonwealth of Massachusetts.